International Shipping and Returns

International Shipping Update related to COVID-19 (updated: June 07, 2020)

We have resumed most of our international shipments, delivery delays may occur, please allow additional days for your package to arrive.

We are currently unable to ship to the following countries:

Cuba, Guinea-Bissau, Peru, Sao Tome and Principe 

 

International Taxes and Duties

We are based in the USA and ship all our international orders with Delivery Duty Unpaid (DDU).

All local, state and national taxes may incur upon delivery and vary from country to country. These taxes and duties will not be calculated during checkout and may be requested from you upon delivery of the order.

We recommend contacting your local customs office for information about these costs.

DHL express is available for International Shipping for $35, if selected, packages will arrive within 3 - 8 business days.

 

International Shipping Time (Standard)

These are estimates and actual time may vary, please allow additional 1 - 3 business days for processing.
Package(s) may also take additional day(s) in your local customs especially during holiday season.
We do not process or ship orders on the weekend or U.S. holidays. Chateau Blvd is not responsible for delays due to local disruptions.
please note that the shipping time below are estimates for standard shipping only, express shipping is available through DHL express.

Continent/Country

Current Estimated Shipping Time

Canada

8 - 12 business days

South America

10 - 16 business days

UK and Europe

8 - 18 business days

Asia

16 - 22 business days

Australia and NZ

16 - 26 business days

Middle East and Africa

16 - 22 business days

 

Shipping Cost


Continent/Country

estimated shipping cost

USA

Free

Canada

$7

Central and South America

$15

UK and Europe

$15

Asia and Middle East

$15

Oceania, AUS and NZ

$15

Africa

$15


Return Policy

We accept returns on item(s) in new condition 35 days after order date, please make sure they are unworn and free of any alterations for a full refund. All item(s) being returned must also be accompanied by original packaging.

Refunds will be returned to their original payment method, once a return has been processed, your refund should be posted on your bank account within 5 - 10 days.

Any jewelry pieces marked final sale are not eligible for refunds, store credit or exchange.

please note that shipping fees and cost associated with the return will be the full responsibility of the customer.

 

How do I make a return?
Please send us an email to online@chateaublvd.com with the subject line: international Return

please include the following information in your email:
Name:
Order number:
Item(s) you wish to return:
Do you want to receive a pre-paid shipping label? YES or NO


if you answered YES to the question above, we will email you a pre-paid shipping label, shipping label will be deducted from your total refund. Please note that if the item is not shipped 14 days after the shipping label is sent to you, your card will be charged for the shipping label fee.


If you answered NO to the question above, we will send you a return address to ship the item to and you may ship the item back to us through your choice of shipping provider, we will then process your refund once we have received the item. 

Please do not send us any item(s) before your return request is approved, any item(s) sent to us prior to approval will be automatically shipped back to sender.